Summer vacation and road trips go hand-in-hand. Are your employees ready to help travelers as they visit your stores this summer? Are your restrooms clean and shelves well-stocked to wow the influx of future travelers?
Field Agent utilized our crowdsourcing capabilities to mystery shop a set of Pilot Travel Centers and QuikTrip locations nationwide with one goal: to understand the overall customer experience.
Below we offer a few insights into the shopper experience at Pilot Travel Centers and QuickTrip locations:
- On average, 87% of shoppers noted that the parking lot and store entrance were free of trash and debris at both convenience stores (combined).
- At Pilot Travel Centers, only 20% of shoppers were greeted by a Store Employee when they entered the location.
- At QuikTrip, 53% of shoppers were greeted by a Store Employee when they entered the location.
- At Pilot Travel Centers and QuikTrip locations, 90% of shoppers believed the restrooms were clean and properly stocked.
With tech-enabled mystery shopping, Field Agent can execute a cost-effective mystery shopping program quickly and accurately. I welcome the chance to discuss how using our mobile platform can elevate your current mystery shop program.
Click this link to schedule a quick call: https://app.hubspot.com/meetings/amy-ramsey
