Planet Fitness - Customer Experience

Utilizing crowdsourcing capabilities via the Field Agent mobile app, we quickly gathered customer experience data and photos from 6 Planet Fitness locations located around New Hampshire and Arkansas.

Below we offer a few insights into the opinions and preferences of a group of Planet Fitness Members.

• 80% of those surveyed said their overall gym experience was "very enjoyable"
• When asked about overall employee interaction/customer service, 60% said it was "very good"
• When asked to provide 3 words that best describe their home gym, the words most commonly used were: "Friendly", "Big", and "Packed"
• When asked to provide a word to suggest improvements to the gym, the word used most was: "Expand"
• When asked to take a photo of the gym feature they found particularly appealing, the item pictured most was the Life Fitness Synrgy 360

This data is only a snapshot of the services Field Agent can provide for you and your team.

I would be happy to schedule a quick call to discuss how you can leverage Field Agent to collect valuable data this quarter. 

Click this link to schedule a quick call: https://app.hubspot.com/meetings/matthew-ferren30